Refund Policy

We believe in fair and transparent pricing. Our refund policy is designed to ensure you only pay for successful ride matches.

Overview

RideSplit Bansko charges a small fee of €2.90 to unlock contact details and flight information when you find a potential ride match. This fee helps us maintain the platform and ensure quality service.

Refund Eligibility

You are eligible for a full refund of the €2.90 matching fee if:

  • The matched ride sharing didn't materialize (you didn't end up sharing the taxi)
  • The other traveler cancelled their trip
  • Your flight or travel plans changed and you informed us within a reasonable timeframe
  • Technical issues prevented you from connecting with your match

How to Request a Refund

Requesting a refund is simple:

  1. 1. Send an email to refunds@ridesplit.me
  2. 2. Include your order reference number
  3. 3. Briefly explain why the ride share didn't work out

We process refund requests within 1-2 business days. The refund will be issued to your original payment method through our payment processor, Paddle.

Our Trust-Based Approach

We operate on a trust-based system. If you tell us the ride share didn't work out, we believe you and process your refund - no questions asked. This policy reflects our commitment to fairness and our trust in our community of travelers.

Questions?

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us at info@ridesplit.me

Last Updated: November 26, 2024